Shipping and Delivery Policy

Last updated: September 17, 2026

Thank you for shopping with GuardReady. This Shipping and Delivery Policy explains our order processing, shipping charges, estimated delivery times, tracking procedures, address requirements, delivery claims, and product-specific shipping restrictions.

This policy applies to orders placed directly through https://guardready.us. Delivery estimates are not guaranteed arrival dates unless we expressly state otherwise in writing.

Nothing in this policy excludes or limits any rights or remedies that cannot lawfully be excluded or limited under applicable law.

Order Confirmation

After placing an order, you should receive an order confirmation at the email address entered during checkout.

The order confirmation acknowledges that we received your order. It does not guarantee product availability, acceptance, fulfillment, or shipment.

We may review an order before fulfillment for reasons including:

• Product availability

• Payment authorization

• Address verification

• Suspected fraud or unauthorized activity

• Quantity limitations

• Carrier restrictions

• Product-specific shipping restrictions

• Applicable legal or regulatory requirements

We may contact you if additional information is reasonably required to process the order.

Order Processing and Tracking Time

Orders are generally processed Monday through Friday, excluding public holidays and carrier closures.

Tracking information is typically issued within 3–5 business days after an order is placed.

During periods of high demand, supplier delays, payment review, severe weather, public holidays, or other unusual circumstances, tracking information may require approximately 7–8 business days.

An order is not necessarily in physical transit immediately when a tracking number is created. Carriers may require additional time to receive, scan, sort, and update the shipment.

Business days do not include Saturdays, Sundays, public holidays, or days when the applicable fulfillment facility or carrier is closed.

Estimated Delivery Time

For most orders delivered within the United States, delivery commonly requires approximately 4–5 additional business days after the carrier receives and scans the shipment.

The estimated overall period for processing and delivery is generally:

• Standard processing: approximately 7–10 business days

• Delayed processing: approximately 11–13 business days

These periods are estimates rather than guaranteed delivery dates. Some orders may arrive sooner or later.

Delivery time may be affected by:

• Product availability

• Package dimensions or weight

• Oversized or unusually shaped equipment

• Destination and delivery accessibility

• Carrier workload or service disruption

• Weather or natural disasters

• Public holidays and peak shopping periods

• Incorrect or incomplete address information

• Security screening or payment review

• Customs or regulatory review

• Local restrictions involving training weapons or protective equipment

Any specific shipping estimate shown on a product page or during checkout should be read together with this policy.

Shipping Charges

Unless a promotion, product page, or checkout notice states otherwise, the standard shipping charge is $6.90 per order.

The shipping amount applicable to your purchase will be displayed before the order is completed. The amount shown at checkout controls if it differs from the general rate stated in this policy.

Additional shipping charges may apply when disclosed before purchase for:

• Expedited delivery

• Oversized or heavy equipment

• Remote destinations

• International delivery

• Special handling

• Reshipment after an address error, refused delivery, or unclaimed package

Shipping charges are generally non-refundable after shipment for returns based on personal preference or customer error. Shipping charges will be refunded when required by law or when the refund results from our verified error.

Tracking Information

When tracking becomes available, we will send it to the email address associated with the order.

Tracking updates may take several days to appear after a number is issued. A newly created tracking number may initially show messages such as “Label Created,” “Pre-Shipment,” “Shipment Information Received,” or a similar status.

These messages generally mean that shipment information has been transmitted to the carrier but do not necessarily confirm that the package has completed its first physical carrier scan.

Customers are responsible for monitoring tracking updates and delivery notices after shipment.

If you have not received tracking information after 8 business days, contact us at mniyvasr@gmail.com with your order number.

Shipping Carriers

Depending on the destination, package size, product type, and fulfillment location, an order may be delivered by carriers or delivery partners such as:

• USPS

• UPS

• FedEx

• DHL

• Regional or local delivery providers

• Another qualified logistics provider

Carrier selection is made according to the needs of the shipment and generally cannot be changed after fulfillment begins.

The carrier shown during checkout, if any, may represent the primary carrier. Another provider may complete the final delivery.

Split Shipments

Orders containing multiple products may be divided into separate packages and shipped from different fulfillment locations.

Separate packages may:

• Have different tracking numbers

• Be dispatched on different dates

• Arrive on different days

• Be delivered by different carriers

A partial delivery does not necessarily mean that products are missing. Review all tracking numbers and shipment confirmation messages before reporting an incomplete order.

We will not add another standard shipping charge solely because we divide an order into multiple shipments.

Oversized and Unusually Shaped Products

Long training swords, shinai, fencing weapons, HEMA equipment, armor sets, storage racks, scoring equipment, and other bulky products may require special packaging or carrier handling.

These products may:

• Ship separately from other items

• Require additional processing time

• Be excluded from expedited services

• Be unavailable for delivery to certain addresses

• Require an adult or direct signature

• Be held at a carrier facility for collection

• Be subject to additional charges disclosed before purchase

Do not use a delivery estimate for a small parcel as an assumption that an oversized product will follow the same schedule.

Address Requirements

Customers must provide a complete and accurate delivery address during checkout.

The address should include, where applicable:

• Recipient’s full name

• Street address

• Apartment, suite, unit, or building number

• City

• State or province

• Postal or ZIP code

• Country

• Valid telephone number

• Any essential delivery instructions

GuardReady is not responsible for delays caused by inaccurate, incomplete, outdated, or undeliverable information supplied by the customer, except where responsibility cannot be excluded under applicable law.

Address Changes

Contact us as soon as possible if you need to request an address correction.

Email: mniyvasr@gmail.com
Phone: +1 (936) 260-5549

We cannot guarantee an address change after sourcing, processing, fulfillment, label creation, or shipment has begun.

An address change request is effective only after you receive written confirmation from us.

For security reasons, we may be unable to redirect an order to an address substantially different from the billing or original shipping address. We may instead cancel the order, where possible, and ask the customer to place a new order.

Do not rely solely on a carrier redirect request without also contacting us. Carrier redirects may be unavailable, delayed, or subject to additional fees.

PO Boxes APO FPO and Restricted Addresses

Some carriers, oversized packages, and product types cannot be delivered to PO boxes, APO/FPO addresses, freight forwarders, mailrooms, parcel lockers, hotels, or other restricted locations.

If an address cannot accept the selected product, we may request an alternative address or cancel and refund the affected product.

Customers using a freight forwarder or third-party receiving service are responsible for confirming that the service accepts the product type, package size, and applicable restrictions.

Our responsibility for damage or missing contents may be affected if a third-party forwarding service opens, repackages, redirects, exports, or otherwise handles the shipment after confirmed delivery to that service, to the extent permitted by law.

Product and Location Restrictions

GuardReady sells equipment intended for organized sport fencing, kendo, iaido, HEMA, and supervised swordsmanship training. Certain training swords, blades, weapon components, protective equipment, or oversized items may be restricted by local law, carrier policy, facility rules, customs requirements, or destination-specific regulations.

Availability on our website does not guarantee that every product can be shipped to every destination.

We may decline or cancel a shipment if:

• The destination prohibits or restricts the product

• A carrier will not accept the product

• Required documentation cannot be obtained

• The shipment presents an unreasonable safety or compliance concern

• Fulfillment would violate applicable law or carrier policy

If we cancel an unshipped product for one of these reasons, we will refund the amount collected for that product.

Customers are responsible for using purchased products lawfully after delivery. Product availability does not constitute legal advice or confirmation that possession, transport, public carrying, club use, or competition use is lawful in every jurisdiction.

Shipping Delays

Delivery estimates may change because of events outside our reasonable control, including carrier disruption, weather, natural disasters, labor interruptions, transportation congestion, security checks, customs review, public emergencies, or inaccurate address information.

If we cannot ship within the time stated at checkout or otherwise promised, we will provide a revised estimate and any consent, cancellation, or refund options required by applicable law.

If we cannot fulfill an order within a reasonable period, we may cancel the affected item and issue a refund to the original payment method.

A delay does not automatically mean that a shipment is lost.

Order Cancellations Before Shipment

Contact us promptly if you wish to request cancellation.

Orders may begin processing soon after purchase. We cannot guarantee cancellation after payment review, sourcing, fulfillment, packaging, or label creation has begun.

A cancellation is confirmed only when we send written approval.

If an order has already shipped, it cannot be canceled in transit. You may request a return after delivery in accordance with our Return and Refund Policy.

If we cancel an order before shipment, any amount collected for the canceled product will be returned to the original payment method.

Incorrect Addresses Refused Deliveries and Unclaimed Packages

If a shipment is returned because of an incorrect or incomplete address, refused delivery, failed delivery attempts, nonpayment of destination charges, or failure to collect the package, we may offer one of the following:

• Reshipment after payment of applicable additional shipping costs

• A refund of the recoverable product amount after the package is returned and inspected

Where permitted by law, original shipping charges, return-to-sender fees, carrier charges, customs expenses, and reshipment costs may be deducted from the refund when the return was caused by customer-provided information or customer action.

Refusing delivery does not automatically cancel an order or guarantee a full refund.

Failed Delivery Attempts

Carriers may make one or more delivery attempts or hold a package at a pickup location.

Customers are responsible for monitoring carrier notices and collecting held packages within the period specified by the carrier.

If a package is returned after unsuccessful attempts or expiration of a collection period, the Incorrect Addresses Refused Deliveries and Unclaimed Packages section applies.

Signature Requirements

Some orders may require a signature because of product value, package size, destination, carrier policy, fraud prevention, or the nature of the equipment.

If a signature is required, the customer is responsible for ensuring that an eligible recipient is available or arranging an approved carrier collection.

A signature requirement may be added even when it was not shown during checkout if reasonably necessary for secure delivery.

Packages Marked Delivered but Not Located

A carrier’s delivered scan is important evidence of delivery, but it does not automatically determine every claim.

If tracking shows “Delivered” but you cannot locate the package:

• Check the delivery address shown on the order

• Inspect porches, entrances, mailboxes, reception areas, garages, and other safe locations

• Ask household members, building staff, or neighbors where appropriate

• Review any delivery photograph or carrier notice

• Allow until the end of the delivery day, as some scans may occur shortly before physical delivery

• Contact the carrier for GPS, route, or delivery information when available

• Contact us promptly at mniyvasr@gmail.com

Include your order number, delivery address, tracking number, and any relevant carrier case number.

We may request reasonable documentation and cooperate with the carrier’s investigation. Depending on the evidence and applicable law, the resolution may include locating the package, a carrier claim, replacement, refund, or denial of the claim.

A package confirmed as properly delivered but subsequently stolen does not automatically qualify for a refund. However, we will review the available information and honor any rights or remedies required by applicable law.

Lost Shipments

A package is not considered lost solely because tracking has stopped updating for several days.

If tracking has not updated for an unusual period or the estimated delivery window has passed, contact us. We may ask the carrier to investigate or wait until the carrier’s required claim period has elapsed.

Do not file duplicate claims with GuardReady, the carrier, and the payment provider using inconsistent information.

If the carrier confirms that a shipment is lost before valid delivery, we will provide an appropriate remedy, which may include replacement or refund, subject to product availability and applicable law.

Damaged Packages

Inspect the package and products promptly after delivery.

If an order arrives damaged, incomplete, or visibly opened, contact us as soon as reasonably possible. Reporting the issue within 7 days helps preserve carrier evidence but does not limit rights that cannot be waived under applicable law.

Include:

• Your order number

• Photographs of the outer packaging

• Photographs of the shipping label

• Photographs of internal packaging

• Photographs or video showing the product damage

• A description of any missing components

Keep the packaging and damaged product until we provide instructions. Do not discard, modify, assemble, use, or return the product before receiving guidance.

Claims are reviewed under our Return and Refund Policy.

International Shipping

International availability varies by product and destination. If international delivery is available, the option and applicable shipping charge will be shown during checkout.

International orders may be subject to:

• Import duties

• Sales or consumption taxes

• Customs clearance charges

• Brokerage fees

• Inspection

• Product restrictions

• Additional delivery time

Unless checkout states that duties and taxes are prepaid, the recipient is responsible for destination-country charges imposed by customs, the carrier, or another authority.

GuardReady does not control customs processing times or destination-country fees.

If a customer refuses an international shipment or fails to pay required destination charges, the package may be abandoned, destroyed, or returned. Any refund will be determined after recoverable merchandise is returned and may be reduced by non-refundable shipping, customs, brokerage, storage, disposal, or return costs where permitted by law.

Customers must not request that we falsify product descriptions, origin information, customs classifications, or declared values.

Risk and Responsibility

We remain responsible for performing our obligations under the purchase agreement and applicable law.

Customers are responsible for providing accurate delivery information, monitoring tracking, responding to carrier notices, and taking reasonable steps to receive the shipment.

Carrier scans, signatures, delivery photographs, GPS data, communications, and other records may be considered when resolving a delivery claim.

Nothing in this policy makes the customer responsible for a verified shipping error caused by GuardReady or eliminates non-waivable consumer rights.

Contact Information

For shipping or delivery assistance, contact:

GuardReady
Operated by Storevia Limited

Email: mniyvasr@gmail.com
Phone: +1 (936) 260-5549
Website: https://guardready.us

Legal and administrative address:

Unit 809, 8/F, Brill Plaza
84 To Kwa Wan Road
To Kwa Wan, Hong Kong

This address is not a customer pickup location or general return facility.

We aim to respond to most inquiries within 1–2 business days, Monday through Friday, excluding Hong Kong public holidays.