Return and Refund Policy

Last updated: September 17, 2026

Thank you for shopping with GuardReady. This Return and Refund Policy explains the conditions, procedures, and time limits that apply to returns, replacements, cancellations, and refunds.

This policy applies to purchases made directly through https://guardready.us. Purchases made through another retailer or marketplace are subject to that seller’s return policy.

Nothing in this policy excludes or limits any rights or remedies that cannot lawfully be excluded or limited under applicable consumer protection law.

Return Eligibility

Unless a product is identified as non-returnable or another return period is stated on its product page, you may request a return within 30 days after confirmed delivery.

To qualify for a standard return, the product must:

Be unused, unworn, unwashed, unmodified, and in substantially the same condition in which it was received
Include its original packaging, tags, manuals, accessories, parts, fasteners, and documentation
Show no signs of training, sparring, impact, assembly, alteration, sweat, dirt, odor, damage, or improper handling
Be accompanied by valid proof of purchase from GuardReady
Be returned according to the return instructions provided by our customer support team

You may carefully inspect a product to determine its size, appearance, and basic suitability. However, products used in practice, sparring, competition, cutting, impact testing, or other training activities are considered used and may not qualify for a standard return.

If handling beyond what is reasonably necessary to inspect a product causes a loss in value, we may reduce the refund to reflect that loss where permitted by applicable law.

Return Request Deadline

A standard return request must be submitted within 30 days after the carrier records the order as delivered.

If a return is authorized, the package must be given to the approved carrier within 7 calendar days after we issue the return instructions, unless we provide a different deadline in writing. Authorization may expire if the package is not shipped within the stated period.

Submitting a return request does not automatically mean that the return or refund has been approved.

How to Request a Return

Before sending any product back, contact us at:

Email: mniyvasr@gmail.com
Phone: +1 (936) 260-5549

Include the following information:

Your full name
Order number
Email address used for the order
Product you wish to return
Reason for the return
Clear photographs or video when the product is damaged, defective, incomplete, or incorrect

If the return is eligible, we will provide a Return Authorization and the applicable return address or shipping instructions.

Do not return products to the address printed on the original shipping package unless our customer support team specifically instructs you to do so. Products may be shipped from or returned to different fulfillment locations.

Return Address

Our Hong Kong business address is a legal and administrative correspondence address. It is not a general product return facility.

Do not send products to the following address unless we authorize it in writing for your specific return:

Storevia Limited
Unit 809, 8/F, Brill Plaza
84 To Kwa Wan Road
To Kwa Wan, Hong Kong

Returns sent without authorization or to an incorrect address may be refused, delayed, lost, or returned to the sender. We are not responsible for an unauthorized return sent to an address other than the return address supplied for that return, except where responsibility cannot be excluded under applicable law.

Return Shipping

For returns based on personal preference, incorrect sizing selected by the customer, duplicate purchases, or other reasons not caused by GuardReady, the customer is responsible for return shipping costs.

If we verify that the product was damaged on arrival, defective, incomplete, or different from the product ordered, we will provide an appropriate remedy. Depending on the circumstances, this may include a prepaid return label, reimbursement of reasonable approved return shipping costs, replacement parts, a replacement product, or a refund.

Do not purchase return postage expecting reimbursement unless we have approved the return method and cost in writing.

Use a trackable shipping service and retain the receipt and tracking information until the return is completed. The sender is responsible for the return package until it is delivered to the authorized return location, except where the return label or shipping service was supplied and controlled by us or where applicable law provides otherwise.

Shipping charges vary for long, oversized, heavy, or unusually shaped products. Return shipping costs may therefore be substantial for certain training weapons, armor sets, storage systems, and club equipment.

Product Specific Return Conditions

Training Swords and Weapon Components

Iaito, bokken, shinai, foils, epees, sabres, HEMA trainers, blades, guards, grips, tips, fittings, and similar products must be unused and unmodified.

Products may not qualify for a standard return if they have been assembled, disassembled, wired, bent, sharpened, drilled, cut, wrapped, glued, struck, used for training, or modified from their original condition.

Minor variations in color, grain, surface finish, balance, or appearance that are normal for bamboo, wood, leather, fabric, or handmade materials are not necessarily defects.

Protective Equipment and Apparel

Masks, jackets, plastrons, gloves, bogu, kote, chest protectors, groin protectors, padded armor, uniforms, and similar products must be tried on carefully over clean clothing where appropriate.

They must be returned unworn, unwashed, odor-free, and without sweat, hair, cosmetic residue, dirt, impact marks, or training wear.

For health and hygiene reasons, opened or used personal protective products that have direct contact with the body may be non-returnable when this restriction is disclosed on the product page, unless the product is defective, damaged, incorrect, or return rights are otherwise required by law.

Protective equipment that has sustained an impact or been used in training or sparring cannot be accepted as new merchandise.

Electronic and Scoring Equipment

Scoring machines, testers, reaction devices, timers, and other electronic products must include all cables, adapters, manuals, remotes, and accessories.

Device identifiers, security labels, and serial numbers must not be removed or altered. Personal data and user accounts should be removed when applicable before the product is returned.

Non-Returnable Products

The following products are not eligible for a standard change-of-mind return, except when defective, damaged, incorrectly supplied, or otherwise required by applicable law:

Gift cards
Personalized, customized, engraved, or made-to-order products
Products clearly identified as final sale before purchase
Used, worn, washed, modified, assembled, or damaged products
Products missing original parts, accessories, manuals, tags, or packaging
Products showing impact, sparring, training, or competition use
Products damaged by misuse, neglect, improper storage, unauthorized repair, or failure to follow instructions
Opened hygiene-sensitive products where the restriction was disclosed before purchase
Items prohibited from return or transport by applicable safety, carrier, customs, or legal requirements

A discount or clearance price alone does not make a product non-returnable unless it was clearly identified as final sale before purchase.

Damaged Defective Incorrect or Incomplete Orders

Inspect your order promptly after delivery.

If a product arrives damaged, defective, incorrect, or incomplete, contact us as soon as reasonably possible at mniyvasr@gmail.com. Reporting the issue within 7 days of delivery can help us investigate carrier damage and preserve available evidence, but this requested reporting period does not limit any non-waivable rights provided by applicable law.

Please include your order number and clear photographs of:

The product and the reported problem
The shipping package
The shipping label
Any damage to the box or protective materials
All products and parts received

Keep the product and all original packaging until we provide instructions. Do not discard, repair, modify, assemble, or return the product before receiving guidance.

After reviewing the claim, we may provide replacement parts, a replacement product, an authorized repair, a partial refund, a full refund, or another remedy required by applicable law.

Damage resulting from misuse, improper assembly, unauthorized modification, unsuitable storage, normal wear, accidental impact after delivery, or use contrary to product instructions is not considered an arrival defect.

Exchanges and Replacements

We do not guarantee direct exchanges for change-of-mind returns or customer sizing errors. If you want a different size, model, or product, you may be asked to return the eligible original product and place a new order.

For verified damaged, defective, incorrect, or incomplete orders, we may offer a replacement product or replacement parts when available.

If an approved replacement is unavailable, we may issue a refund or offer another remedy with your agreement and as required by applicable law.

Return Inspection

Returned products are inspected after arrival at the authorized return facility. Inspection may include verification of:

Product identity and serial number
Condition and signs of use
Completeness of parts and accessories
Packaging and documentation
Modifications, damage, odors, stains, or training wear
Compliance with the return authorization

We will notify you whether the return has been approved, partially approved, or rejected and provide a reason when appropriate.

Approval of a return request before shipment is conditional and does not guarantee a refund if the returned product does not meet this policy.

Refunds

Approved refunds are issued to the original payment method whenever possible.

After an approved return has been received and inspected, we generally initiate the refund within 5–10 business days. Your bank, card issuer, payment provider, or financial institution may require additional time to post the credit to your account.

We do not control payment-provider processing times after a refund has been submitted.

Original shipping charges, expedited shipping charges, return shipping costs, customs charges, and other delivery-related fees are generally non-refundable for change-of-mind returns. These amounts will be refunded when required by applicable law or when the return results from our verified error.

If a return label is provided for a customer-responsibility return, the disclosed label cost may be deducted from the refund where permitted by law.

If the original payment method cannot accept a refund, we will contact you regarding an available lawful alternative. We will not issue a refund to an unrelated person or unrelated payment account.

Partial Refunds or Refund Deductions

Where permitted by applicable law, a partial refund or deduction may apply when a returned product:

Shows handling beyond what was reasonably necessary for inspection
Is missing packaging, accessories, manuals, parts, or tags
Has been returned in a damaged or altered condition
Requires cleaning or replacement of missing components
Has lost value due to use, assembly, modification, or improper return packaging

No deduction will be made for damage caused by GuardReady, the original delivery process, or a verified product defect.

Order Cancellations

Orders may enter processing shortly after purchase. We cannot guarantee cancellation after fulfillment, sourcing, packaging, or shipment has begun. A cancellation is effective only after you receive written confirmation from us.

If an order cannot be canceled before shipment, you may request a return after delivery in accordance with this policy.

If we cancel an order before shipment, any amount collected for the canceled product will be refunded to the original payment method.

Shipping Delays and Unfulfilled Orders

If we cannot ship an order within the delivery period stated at checkout or otherwise promised, we will provide notice and any cancellation or refund options required by applicable law.

If we cannot fulfill an order, we may cancel the affected product or order and issue a refund to the original payment method.

Separate shipping, tracking, and delivery provisions may also be stated in our Shipping Policy.

Incorrect Addresses Refused Delivery and Unclaimed Packages

Customers are responsible for providing a complete and accurate shipping address and monitoring delivery notices.

If a package is returned because of an incorrect or incomplete address, refused delivery, failure to collect, or another circumstance not caused by GuardReady, we may offer:

Reshipment after payment of applicable additional shipping costs
A refund of the recoverable product amount after deducting non-refundable shipping, return-to-sender charges, customs fees, or other costs where permitted by law

No refund can be completed until the returned package is received or its status is otherwise resolved.

Refusing delivery does not automatically cancel an order or guarantee a full refund.

Packages Marked Delivered but Not Received

If tracking shows that a package was delivered but you cannot locate it:

Check the delivery location, mailbox, reception area, household members, and neighbors where appropriate
Review any delivery photograph or carrier notice
Contact the carrier for additional delivery information
Contact us promptly at mniyvasr@gmail.com with your order number

We will assist with available shipping records and claims where possible. A delivered tracking scan does not automatically determine the outcome of every claim. We may request reasonable information to investigate suspected loss, misdelivery, or unauthorized receipt.

International Returns

Customers returning products across an international border are responsible for complying with applicable shipping, customs, and carrier requirements.

For customer-responsibility returns, duties, import taxes, brokerage charges, customs fees, and return shipping costs are generally non-refundable.

Do not declare a false value or incorrectly describe a return shipment. The customer is responsible for charges or delays resulting from inaccurate customs documentation unless the documentation was supplied by us.

If a return results from our verified error, we will provide instructions regarding reasonable authorized return costs and available remedies.

Abuse and Fraud Prevention

We may refuse a return or refund where permitted by law if there is reasonable evidence of return fraud, product substitution, altered serial numbers, false damage claims, empty-package returns, intentional misuse, or repeated abuse of this policy.

This provision does not affect legitimate claims or rights that cannot be waived under applicable law.

Contact Information

If you have questions about a return, replacement, cancellation, or refund, contact:

GuardReady
Operated by Storevia Limited

Email: mniyvasr@gmail.com
Phone: +1 (936) 260-5549
Website: https://guardready.us

Legal and administrative address:

Unit 809, 8/F, Brill Plaza
84 To Kwa Wan Road
To Kwa Wan, Hong Kong

This address is not a general return facility. Always obtain written return instructions before sending a product.

We aim to respond to most inquiries within 1–2 business days, Monday through Friday, excluding Hong Kong public holidays.