Contact Us

Thank you for visiting GuardReady. If you have questions about an order, product, delivery, return, refund, or store policy, please contact our customer support team using the information below.

Customer Support

Email: mniyvasr@gmail.com

Phone: +1 (936) 260-5549

Email is our recommended contact method because it allows us to review your order information and provide a clear written response.

Our customer support hours are:

Monday through Friday
10:00 AM to 6:00 PM Hong Kong Time
Excluding Hong Kong public holidays

We aim to respond to most inquiries within 1–2 business days. Response times may be longer during weekends, public holidays, peak seasons, or periods of unusually high inquiry volume.

Order Inquiries

For assistance with an existing order, please include the following information:

• Your full name

• Order number

• Email address used to place the order

• A clear description of your question or issue

• Relevant photographs, if the product arrived damaged, defective, incorrect, or incomplete

Providing complete and accurate information can help us review your request more efficiently.

Please do not send passwords, full payment card numbers, bank account details, government identification numbers, or other unnecessary sensitive information by email. GuardReady will not ask you to provide your account password or full payment card number through email or telephone support.

Order Changes and Cancellations

If you need to request an order change or cancellation, contact us as soon as possible. We cannot guarantee that a change or cancellation will be possible after an order has entered processing, fulfillment, or shipment.

Submitting a request does not confirm that an order has been changed or canceled. A change or cancellation is effective only after you receive written confirmation from our customer support team.

Returns and Refunds

Before returning any product, please contact us and follow the instructions provided under our Return & Refund Policy.

Do not send a return to our business address unless our customer support team has expressly authorized that address in writing for your specific return. The business address listed below is provided for legal and administrative correspondence and is not necessarily a product return facility.

Unauthorized returns, returns sent to an incorrect address, or packages sent without the required return instructions may be delayed, refused, lost, or ineligible for reimbursement where permitted by applicable law and our published policies.

Product and Safety Inquiries

GuardReady offers equipment and accessories for sport fencing, kendo, iaido, HEMA, and supervised swordsmanship training. Product dimensions, materials, compatibility, sizing, protective ratings, permitted uses, and competition eligibility may vary.

Please review the complete product description and consult your instructor, club, event organizer, or relevant governing body before purchasing equipment for training or competition. If you have a product-specific question, include the product name or product-page link in your message.

Our customer support team can provide available product information but cannot replace professional instruction, determine personal medical suitability, or guarantee that a product will be accepted by every club, organization, jurisdiction, or competition.

For an accident, injury, medical concern, or other emergency, contact the appropriate local emergency service. Do not rely on store customer support for emergency assistance.

Official Store Information

Store name: GuardReady

Legal operator: Storevia Limited

Business type: Online retail store

Main product categories: Sport fencing, kendo, iaido, HEMA, protective equipment, and swordsmanship training accessories

Official website: https://guardready.us

Customer support email: mniyvasr@gmail.com

Customer support phone: +1 (936) 260-5549

Legal and administrative address:

Storevia Limited
Unit 809, 8/F, Brill Plaza
84 To Kwa Wan Road
To Kwa Wan, Hong Kong

The legal and administrative address is not a walk-in retail location and should not be used for product returns unless we provide prior written authorization.

Official Communications

GuardReady will communicate with customers through the contact details associated with guardready.us and the official customer support information shown on this page.

If you receive a suspicious message claiming to represent GuardReady, do not provide payment details, passwords, verification codes, or other sensitive information. Contact us directly at mniyvasr@gmail.com to verify the message.

By contacting us, you acknowledge that the information you provide will be used to review and respond to your inquiry in accordance with our Privacy Policy.